Welcome to Not Now Music

PRIVACY & COOKIES INFORMATION

At NOT NOW MUSIC, we are totally committed to ensuring that your personal and payment information is secure and that your privacy is respected. Below, we describe how we ensure online security and respect your privacy pertaining to the use of www.notnowmusic.co.uk ("the Site"). By using the Site, you are agreeing to the terms set out in this Privacy Policy Statement.

1. The information we collect:

The type of information we will collect about you includes your Personal Information such as:
name
billing and delivery addresses
phone number
email address
encrypted credit/debit card details
Not Now Music uses personal information such as this to communicate with you and to process your orders.

2. Cookies

In order to offer the best possible service to users, NOT NOW also monitors the patterns of usage of pages on our site. This enables us to identify the most popular offers and articles and to optimize our performance. This data is non-personal and may include unique URLs visited within the Site, browser type and IP address. Most non-personal data is collected via cookies or other analysis technologies. Cookies are tiny text files stored on your computer when you visit certain web pages. At NOT NOW we use cookies to keep track of what you have in your basket, so to order products on our site, you need to have cookies enabled. Most web browsers have cookies enabled by default and each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences. Please rest assured that cookies can't harm your computer, and we don't store personally identifiable information such as names or credit card details in the cookies we create.

General


 
Twitter (3rd Party)


 
Facebook (3rd Party)


 
Google+ (3rd Party)


 
Google Analytics (Third party)

 

3. Keeping your information secure

As a company that does business over the Internet, we understand the importance of security and we are committed to protecting the information you provide to us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, we have in place appropriate physical and managerial procedures to safeguard the information we collect.

We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as personal and credit card information. SSL encryption is designed to make the information unreadable by anyone but the intended audience. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window.

Credit card details collected on this website are used only for processing payments and are not used for any other purposes. They are held securely and are not fully visible to our staff. They are not stored beyond the completion of your order.

4. How we use your information

NOT NOW uses your personal information to help you complete a transaction or order, to communicate with you, to provide service and support, to update you on services and benefits and to personalize promotional offers. Specifically: Credit card information is used only for payment processing and fraud prevention and will not be kept longer than necessary.

We will only ask for personal information from you where it is necessary for us to provide our service to you. We will only collect information where it is specifically and knowingly provided by you.

We keep a record of your emails to us to assist in our management of your account with us. Your telephone calls to us may be recorded and monitored for quality control and training purposes.

The following circumstances outline the only situations when we may share your information with a third party: With agents (including the credit card payment service provider SagePay, fraud prevention and detection agencies) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. In the unlikely event that our business assets are ever sold to or purchased by another company. (Our data records are part of our business).

To outside research companies whom we may ask to contact you directly for your opinions on our products and services (in which case we provide them with only the information they need to perform their function).

We do occasionally make contact information (but never credit card details!) available to companies whose products are of a similar quality to ours and which we think will interest you, unless you have told us not to.

5. Contacting you

We may occasionally need to contact you to enable us to fulfil your order correctly. For example, if an item you have ordered is unavailable or if your delivery day needs to be changed, we would need to contact you. On such an occasion, we will normally try to reach you by telephone or email.

6. Access to and accuracy of your information

NOT NOW will endeavour to ensure that the information we hold will be accurate and up to date. You always have the right to access your information held with us and you can check it by contacting us. If you find any inaccuracies, please advise us and we will delete or correct it promptly.